sHIPPING

SHIPPING RATES

As we primarily operate on a weight-based shipping fee structure, your shipping costs will depend on both the size of the prints you order as well as how many.

The shipping rates are divided into four categories (250g or less, 500g or less, 1kg or less, and over 1kg), and some approximate rates include:

  • 50 A4 prints, sent via Royal Mail Tracked 48 — £3.49

  • 20 A3 prints, sent via Royal Mail Tracked 24 — £4.99

  • 100 A5 prints, sent via UPS Express — £7.99

  • 100 A5 prints, sent via Evri Next Day — £4.29

As these are only approximate, your final shipping costs may differ.

SHIPPING OPTIONS

Prints will be sent with either Royal Mail, Evri or UPS, depending on which shipping service you request.

SHIPPING TIME

Your exact delivery time will depend on both printing time as well as the shipping service you request — printing will usually be started the day after files are received, so please bear this in mind when placing an order.

Regardless of selected service, orders are shipped every Tuesday and Friday. If you need to rush-ship your order this can be done for an additional cost and will mean your order will be prioritised for shipment the next working day after printing has been completed.

SHIPPING LOCATIONS

Unfortunately, due to changes made in the years following Brexit and the departure from the EU, we are unable to ship outside of the United Kingdom at this time.

IN-PERSON DELIVERY

Where schedule and our attendance allows, you can opt for an in-person delivery to a convention that you are vending at — when this is available for a convention, we will post as such on social media alongside a specific discount code to be used for that event which will remove the shipping costs. When checking out for such orders, please ensure you tell us your table number (or other unique location identifier) that you will be using at the convention so that we know where to take your prints.

If, either during or after the event, you were unable to take delivery of the prints, we will be in touch to discuss paid postage options so that your items can still get to you.

RETURNS

REFUNDS AND REPLACEMENTS

If you are unhappy with your purchase, you are eligible for a refund or replacement under the law of the Consumer Rights Act 2015. This includes the following:

  • The right to return any purchased items for a full or partial refund if they do not meet quality expectations or are faulty

  • The right to replacement items if they do not meet quality expectations or are faulty

As we sell bespoke custom-printed items, you are not eligible for the 14-day “cooling-off” period as described in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

REQUESTING A REFUND OR RETURN

If you notice a problem with your items, you can send an email to contact@haunted.ink, describing the issue as well as your expected resolution (refund or replacement) — please include your order number as well as images if possible, as we may not be able to process your claim without suitable proof.